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How juwa Handles Your Personal Information

Your account data belongs to you, and this policy tells you exactly what we collect, why we collect it, and how you can request changes or deletion.

Data collected at account creationPayPal, Venmo, Play+ transaction recordsDevice and session dataYour rights to access and deletionUS-based privacy standards

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DATA HANDLING PRACTICES

How We Protect and Manage Account Data

We apply industry-standard SSL encryption across all account sessions, whether you're logged in on a phone browser or the mobile app. Data is not sold to third-party advertisers. Here's a breakdown of our four core data practices that affect your account directly.

Cookie Use

We use session cookies to keep you logged in across page loads and analytics cookies to understand which account flows cause friction. You can adjust cookie preferences in your account settings at any time.

Account Security

Every login from a new device or location triggers an OTP verification sent to your registered email or phone. This applies whether you're coming in via PayPal quick-deposit or starting a fresh session after a browser restart.

Data Retention

Active account data is retained for as long as your account stays open. After account closure, records required for compliance with state eligibility and financial regulations are kept for the legally required retention window.

Your Correction Rights

If any stored detail — name spelling, email address, state of residence — is wrong, you can request a correction through live chat or the privacy email. We update records and confirm the change in writing.

What We Collect and Why It Matters

juwa Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

When you open an account, we collect the information needed to verify your identity and confirm you're in an eligible state — your name, email address, date of birth, and a government-issued ID number. If you fund your account via PayPal, Venmo, or Play+, we record

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the transaction reference, amount, and timestamp to match deposits against your account wallet. We do not store full card numbers or PayPal passwords. Session data — device type, IP address, browser or app version — is logged to detect unauthorized access attempts and to maintain continuity
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when you switch between mobile and desktop mid-session. Players in Newark accessing their account from two different devices in the same hour will trigger a security check before the second session opens. We also store records of your stated state of residence, because availability depends on
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state law and eligible states, and we are required to keep those records during the period your account is active and for a defined period after closure. You can request a full export of everything we hold about you at any time by contacting our support
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team.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

REACH PRIVACY SUPPORT

How to Contact Us About Your Data

Privacy questions get a dedicated response path — not a general inbox. If you want to request a data export, correct inaccurate records, or ask us to delete your account data, use one of the contact options below. We aim to acknowledge every privacy-related request within two business days.

Privacy Email Send a written data request, deletion notice, or correction request to our privacy address. Include your registered email and account ID so we can locate your records quickly.

Live Chat Open live chat from your account dashboard to speak with the support team directly. For data-access requests, they'll escalate to our privacy team and send confirmation to your registered email.

Account Settings Some data preferences — like marketing communications and cookie consent — are manageable directly inside your account settings without needing to contact support at all.

Common Questions About Your Privacy Rights

Real questions from account holders about what we collect, how long we keep it, and what you can do about it — answered directly below.

We share only what's required to process and verify the transaction with the payment processor itself — PayPal or Venmo. We do not sell or share that data with advertisers or unrelated third parties.

Yes. Send a data-export request to our privacy email with your registered account email and account ID. We'll compile and send your records within the timeframe required by applicable state law.

Device and IP data is used for security checks — detecting logins from unrecognized locations and preventing unauthorized account access. It is not used for advertising targeting or sold to data brokers.

After closure, data needed for state eligibility compliance and financial record-keeping is retained for the legally required period. Data not subject to those requirements is deleted on a rolling schedule.

Yes. Go to your account settings and update your communication preferences, or click the unsubscribe link in any marketing email. This does not affect service notifications tied to your active account.

Play+ card data is used only to process and record the deposit transaction against your account wallet. We do not store the full card number and do not use card details for any other purpose.

Reference

Privacy Policy

Access may be available only in states where local law permits.

InfoLegal AccountRegister Gamesjuwa Casino

How juwa Handles Your Personal Information

How We Protect and Manage Account Data

Cookie Use

Account Security

Data Retention

Your Correction Rights

How to Contact Us About Your Data

Common Questions About Your Privacy Rights

01 Does juwa share my PayPal or Venmo transaction data with anyone?

02 Can I request a full copy of the data juwa holds about me?

03 How does juwa use my device and IP address data?

04 What happens to my data when I close my account?

05 Can I opt out of marketing emails without closing my account?

06 Does juwa use my Play+ prepaid card details for anything beyond deposits?

Privacy Policy

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